Every quotation, invoice, price list or other similar document made or issued by Candere ("the company") is made or issued subject to these General Terms and Conditions of Sale. These terms and conditions do not affect consumers' statutory rights as contained in current legislation governing the relationship between consumers and businesses.

Definitions
The Company means Candere. The Customer or you, means the person who buys or agrees to buy goods from the company.

Please enquire for delivery costs outside the UK.

Payment
Payment can be made online using credit card via paypal or by post with personal cheque or postal order. Any payment sent via post must be adequately insured. We cannot take responsibility for payments lost in the post. Payments made by cheque require 5 working days to clear prior to order despatch.
Despatch
Customers will be given an estimated date of despatch when placing orders. If these dates are exceeded the company will endeavour to keep customers informed of the delay and an expected new delivery date. Customers may cancel their order at any time prior to despatch. If payment has been made by cheque a refund will be issued within 14 days of receipt of the cancellation order.
Delivery
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and the company shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
Damages and Shortages
The customer shall report any damage or shortage to the company and the carriers within 7 days of delivery. Provided prompt notice of transit damage or loss is given and provided it is proved to the company's satisfaction that such damage occurred in transit in the UK but not otherwise, the company will refund, repair or replace such equipment free of charge to the customer.

Ownership and Risk
The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Returns
If you wish to return any faulty item you must first contact us.
Force Majure
The company will not be liable for any breach of agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, riots, floods, drought , fire, legislation or other cause beyond the companies reasonable control. This does not affect your statutory rights. If the company choose not to enforce a right under this agreement, that decision will not prevent the enforcement of other rights, or the same right on a later occasion.
Liability
Under no circumstances shall the company be responsible for any indirect, incidental or consequential damages.
Distance Selling Regulations
The terms and conditions of sale detailed below are provided for your information, in line with legislation contained in Consumer Protection (Distance Selling) Regulations 2000. This legislation covers items bought where there is no direct contact between the supplier and the consumer. It does not apply where goods are bought for business use, from showrooms, fairs or exhibitions.

Your contract is with:
Candere
42 Ashton Close

Bishops Waltham

SOuthampton

SO32 1FP

Telephone: 01489 895350

Distance Selling regulations allow for a cooling off period of 7 days from receipt of goods covered under the legislation. Customers may return specified goods without reason within this period for a refund. This excludes goods made to the consumer’s specifications. Goods returned have to be unused, complete and in A1 resalable condition including original packaging. The cost of returning and appropriately insuring the goods until satisfactory receipt at the company will be borne by the customer.

To cancel the contract under the terms of the Direct Selling legislation with the company Candere must be contacted in writing at the above address within 7 days of receipt of the goods. The customer will be required to return the goods to the company before a refund can be processed. The company cannot be held responsible for goods returned without proper identification

Good customer service is our priority. If you are unhappy in anyway with our service please let us know so we can endeavour to improve